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Kindle Worries

For discussion about electronic reading devices and related issues (pricing, formatting, accessories, comparisons, etc.)
rebecca
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Kindle Worries

Post by rebecca » Sat January 21st, 2012, 10:47 pm

I did as I said and bought a kindle yesterday. I bought and downloaded 3 copies of Laura Gill's book(the same book mind you) and I also downloaded a book on the Queen's corgi's(because it was only 80 cents)...Wonderful you think? NO!

I bought them, they are downloaded but I don't have a single copy on my kindle! I have no idea how to work the thing!

I am SO cross with myself because of my inability to grasp technology :mad: . I will try again today and if nothing downloads to the kindle...Then the kindle will be thrown in the bottom of my desk draw never to see the light of day!

I have wasted $150! Arghhhhhh!!! :eek: :rolleyes:

A disappointed Bec :(

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Misfit
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Location: Seattle, WA

Post by Misfit » Sat January 21st, 2012, 10:50 pm

Bec, are you connected to the wireless? They won't download to the kindle without it. Do they show up on you Amazon orders?
At home with a good book and the cat...
...is the only place I want to be

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Brenna
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Location: Delaware

Post by Brenna » Sat January 21st, 2012, 11:32 pm

Ok, take a deep breath and walk away from the Kindle!

Like Misfit said, check your amazon orders to ensure you actually completed the order. If the books are on your account and you have the wireless Kindle vs. the 3G Kindle, you will need to turn your wireless on (on the kindle-hit menu and it will say turn on wirless). If your wireless on, make sure you are in a location that has wireless.

You have a lot of help here, so don't stress!
Brenna

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Misfit
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Post by Misfit » Sun January 22nd, 2012, 12:12 am

Also Bec, one time I had ordered books and they still didn't download even with the wireless on. I followed some kindle help threads at Amazon and was advised to reboot it. Flip your on/off switch to on and hold it down for a good half minute and let go. The reboot should start.
At home with a good book and the cat...
...is the only place I want to be

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MLE (Emily Cotton)
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Interest in HF: started in childhood with the classics, which, IMHO are HF even if they were contemporary when written.
Favourite HF book: Prince of Foxes, by Samuel Shellabarger
Preferred HF: Currently prefer 1600 and earlier, but I'll read anything that keeps me turning the page.
Location: California Bay Area

Post by MLE (Emily Cotton) » Sun January 22nd, 2012, 12:24 am

Bec, if you are technology-challenged, call up a friend with a kindle. Have her meet for lunch and walk you through the first steps. It is frustrating when you can't get the thing to work and you don't know how to find out--I felt that way about my ipod nano, so got my son to go over it with me. I don't use it that often, and when I do pick it up again, I often need a quick refresher!

rebecca
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Post by rebecca » Sun January 22nd, 2012, 3:44 am

You are all very kind but I have no idea what

"the 3G Kindle, you will need to turn your wireless on (on the kindle-hit menu and it will say turn on wirless)."

the above means all I know is that I have a kindle.

I have Wireless as in ADSL thingy...But I don't know what WI-FI means?

I have tried to download using the USB and have followed what you are supposed to do, but the books are not downloading onto the kindle.

The kindle is now in the bottom draw and that is where it will stay...I am not angry with anyone but myself, but I don't have the patience to sit and fiddle with it. If you want to know the limits of my patience..I once bought a sewing machine to try and learn sewing but after trying and trying and trying I picked the the machine up and THREW it out the front door! :eek: :D it was so freeing! I have never tried sewing again! :D

I will simply buy my books in paperback or hardback :) ..if it costs a bit more oh well...I don't drink, I dont smoke and I don't do drugs...so I'll spend my money on books :D

Again one and all a BIG thank you but I think you can guess I am completely hopeless :p and I know it.

Bec :)

SGM
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Post by SGM » Sun January 22nd, 2012, 10:05 am

Have you actually registered your Kindle with your Amazon account? I assume you have the 3G Kindle?

Amazon support is actually quite awesome. Just find the telephone number and follow the instructions to make the call. You don't even have to pay for the call, they call you.

They will then talk you through how to make sure it is set up properly.

Calling them is very much easier than trying to follow the instructions if you are not really comfortable with setting up IT-type applications. Don't get panicked about it.

Go to "Manage your Kindle", select Kindle Support - somewhere on that page you will find contact us and then select telephone as the means of contacting them. You will need to enter your telephone number but that is so it can call you. Your telephone should ring almost immediately but you might have to wait for an operator to pick up your call.

They are really really good at doing this with people who are not au fail with IT and once you've made one call and sorted it out, you will never be so worried about doing it again.
Last edited by SGM on Sun January 22nd, 2012, 10:11 am, edited 1 time in total.
Currently reading - Emergence of a Nation State by Alan Smith

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Vanessa
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Currently reading: The Farm at the Edge of the World by Sarah Vaughan
Interest in HF: The first historical novel I read was Katherine by Anya Seton and this sparked off my interest in this genre.
Favourite HF book: Gone with the Wind by Margaret Mitchell!
Preferred HF: Any
Location: North Yorkshire, UK

Post by Vanessa » Sun January 22nd, 2012, 10:58 am

If you go to Your Account on Amazon and click on View Kindle Orders and Charges, it will give you a list of the books you have ordered. Make sure they are listed. Then if you go to Manage Kindle, it gives you a list of options on how to download.

If you have a 3G Kindle you don't need a USB lead but your Kindle needs to be switched on to Wi-Fi (that's the internet) for your books to download.

If you click on Menu on your Kindle keypad the first option is to switch on or off your Wi-Fi.
currently reading: My Books on Goodreads

Books are mirrors, you only see in them what you already have inside you ~ The Shadow of the Wind

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Mythica
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Post by Mythica » Sun January 22nd, 2012, 12:08 pm

1. On the Amazon website, go into "Your Account" and then select "Manage Your Kindle" and then on the left, "Manage Your Devices". Under "Registered Kindles", is your new Kindle listed?

2. If it's not listed, click "Register a Kindle" (on the right) and put in the serial number of your Kindle which can be found on your Kindle under "settings" (in the menu) and then "device info". Once your Kindle is registered, you should be able to download the books you bought. To download, while still under "Manage Your Kindle", go to "All Items" and then where the books are listed, there should be an "Actions" button, under which you can select "Deliver to my..." - select that to send it to your Kindle. Or alternatively, from within your Kindle, just go to "Archived Items" and it should list the books you've bought, just select them to download.

3. If your Kindle IS listed/registered or if you added it and it still won't download any books, it's probably a problem with the connection to the internet. Under the registered Kindle, what does it say? For example, mine says "Robin's Kindle Touch". If it's 3G, it should say something like "Kindle Touch 3G".

4. If it says 3G, you should be connected to the internet as long as the ATT cellular signal is strong enough in your area. To check for 3G coverage, check out the map: http://client0.cellmaps.com/viewer.html?cov=1
If you're not covered, I'm afraid you're kind of screwed unless you want to go through the wi-fi process which it sounds like you don't have the patience for but I will explain it a little bit anyway in the next step.

5. If it does not say 3G or you don't get a strong enough 3G signal, it means you have to connect by wi-fi, which is a local wireless network (not cellular) set up in your home or at a public location which provides it such as McDonalds or some bookstores or cafes. It basically means you can connect to the local network without having to physically plug into it. So for example, if you have a laptop which is not physically tethered to something for an internet connection, it's using wi-fi. Connecting to your wi-fi requires knowing what the name of and password for your network is and putting it into your Kindle's settings. If you have wi-fi and would like to attempt this, I may be able to help further.

6. Lastly, I would like to point out that Amazon has a 30 day return policy on Kindles so if you are set on giving up on it and never using it, you can get a refund if you return it soon. Additionally, they also offer refunds on ANY Kindle book for any reason within 7 days of purchase. So you can get your money back on those too if it hasn't been 7 days. However, if you would like to get your money's worth out of the books at least, you can use Kindle's Cloud Reader to read them. It means reading them at your computer but for the few books you bought, it might be worth it. You can access the Kindle Cloud Reader here at https://read.amazon.com/

I hope some of that will help and make some sense - if not, you can always contact Kindle Customer Support and they may be able to help. It seems a shame to give up on it so easily when you haven't really done any troubleshooting yet.

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Kveto from Prague
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Post by Kveto from Prague » Sun January 22nd, 2012, 1:34 pm

being a bit of a luddite myself, i know where youre coming from. i got my kindle a month and a half ago. luckily my father walked me through everything. id have hated to have to figure things out myself. there have still been a few moments of frustration. but when you figure it out, its really great.

id advise finding someone with a kindle to walk you through it. if thats not possible, im sure the amazon helpline is used to all of these problems. when my kindle froze up, i went to the internet and got some good advice.

even if you decide not to use it, im sure you can sell it to someone so as not to be out all your money.

good luck with it. i can sympathise, really.

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