I agree about sometimes needing to be a bit pushy about getting I/Ls. Sometimes it not just the money, but that a library staff member just can't be bothered.
I was horrified when my sister (who lives in Australia) told me she'd asked about a book at her local library, only to be told "We don't have that and I doubt whether anyone else does either" Without even checking the Australian Libraries national database ! Being a polite person and not knowing any better, my poor sister meekly went away feeling quite dejected. As a librarian myself, I can't believe that a library staff member would be so unhelpful - very poor service
